DRUO - Nequi - Payments Service Disruption – Incident details

All systems operational

Nequi - Payments Service Disruption

Resolved
Degraded performance
Started 16 days agoLasted about 2 hours

Affected

Core Services

Major outage from 3:43 PM to 4:09 PM, Degraded performance from 4:09 PM to 5:45 PM

Payments

Major outage from 3:43 PM to 4:09 PM, Degraded performance from 4:09 PM to 5:45 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are experiencing a degradation in the Nequi - Payments service, which may affect the processing of some transactions.

    Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available.