tag:status.druo.com,2005:/history DRUO Status - Incident history 2026-10-22T17:15:32.975+00:00 DRUO tag:status.druo.com,2005:Incident/cmvjsxyq300br0wq6tr9kuvvs 2026-10-22T17:15:32.975+00:00 2026-10-22T21:28:49.665+00:00 Daviplata Processing Issues Type: Incident

Duration: 4 hours and 13 minutes

Affected Components: Payouts, Account Connections, Payments

Oct 22, 21:28:49 GMT+0
Resolved - This incident has been resolved..

Oct 22, 19:29:31 GMT+0
Monitoring - The institution implemented a fix and are currently monitoring the result..

Oct 22, 18:48:10 GMT+0
Monitoring - The institution are continuing to work on a fix for this incident..

Oct 22, 17:15:32 GMT+0
Monitoring - We are aware of an issue affecting transactions processing through Daviplata due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmv7cmhrg07hg0wpkodetp9f1 2026-10-14T00:05:29.386+00:00 2026-10-15T21:49:29.068+00:00 Banco de Bogotá Processing Issues Type: Incident

Duration: 1 day, 21 hours and 44 minutes

Affected Components: Payouts, Account Connections, Payments

Oct 15, 21:49:29 GMT+0
Resolved - This incident has been resolved..

Oct 14, 21:15:29 GMT+0
Monitoring - The bank implemented a fix and are currently monitoring the result..

Oct 14, 00:05:29 GMT+0
Identified - We are aware of an issue affecting transactions processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmubw0a0q19p80wru2khs0204 2026-09-21T23:39:28.241+00:00 2026-09-21T23:39:29.241+00:00 BreB - Payouts Service Degradation Type: Incident

Affected Components: Payouts

Sep 21, 23:39:29 GMT+0
Resolved - This incident has been resolved..

Sep 21, 23:39:28 GMT+0
Investigating - Banco de la República is currently experiencing a service disruption affecting Bre-B transactions. As a result, some payouts may experience lower approval rates or fail to process. The institution is working to identify and resolve the issue. We are monitoring the situation and will provide an update as soon as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmsnzi6jl03un0zmlxa22claq 2026-08-11T01:31:12.025+00:00 2026-08-11T14:27:31.911+00:00 Portal performance degradation Type: Incident

Duration: 12 hours and 56 minutes

Affected Components: Portal

Aug 11, 14:27:31 GMT+0
Resolved - This incident has been resolved..

Aug 11, 14:07:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 11, 01:31:12 GMT+0
Investigating - We are currently investigating increased loading times and intermittent interruptions affecting the DRUO Portal. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmrxx8ys300xr1bpi569lwhhj 2026-07-23T19:46:02.287+00:00 2026-07-27T18:54:02.088+00:00 Nequi - Payments Service Disruption Type: Incident

Duration: 3 days, 23 hours and 8 minutes

Affected Components: Payments

Jul 27, 18:54:02 GMT+0
Resolved - This incident has been resolved..

Jul 24, 13:59:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 23, 19:46:02 GMT+0
Investigating - We are experiencing a degradation in the **Nequi - Payments** service, which may affect the processing of some transactions. Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmrw951x700us0rllxasr7g32 2026-07-22T15:43:22.755+00:00 2026-07-22T17:45:57.774+00:00 Nequi - Payments Service Disruption Type: Incident

Duration: 2 hours and 3 minutes

Affected Components: Payments

Jul 22, 17:45:57 GMT+0
Resolved - This incident has been resolved..

Jul 22, 16:09:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 22, 15:43:22 GMT+0
Investigating - We are experiencing a degradation in the **Nequi - Payments** service, which may affect the processing of some transactions. Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmr16lb6r00yd10moytmmd54k 2026-07-01T16:51:00.000+00:00 2026-07-06T15:57:58.378+00:00 Banco de Bogotá Internal Payment Processing Issues Type: Incident

Duration: 4 days, 23 hours and 7 minutes

Affected Components: Account Connections, Account Connection Link, Payments

Jul 6, 15:57:58 GMT+0
Resolved - Following updates from Banco de Bogotá, we can confirm that the issue with the bank's internal system has been resolved and operations have returned to normal..

Jul 3, 19:39:33 GMT+0
Monitoring - Banco de Bogotá implemented a fix and are currently monitoring the result..

Jul 3, 16:35:45 GMT+0
Investigating - The Bank is conducting all necessary investigations to resolve the internal issue that is affecting us. We have made resolving this issue a priority; for the time being, we are still experiencing delays in processing..

Jul 1, 19:11:13 GMT+0
Investigating - We are aware of an issue affecting payment processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

Jul 1, 16:59:18 GMT+0
Resolved - Following updates from Banco de Bogotá, we can confirm that the issue with the bank's internal system has been resolved and operations have returned to normal. There will be a delay in updating transaction statuses, but processing has returned to normal..

Jul 1, 16:58:56 GMT+0
Monitoring - Banco de Bogotá implemented a fix and are currently monitoring the result..

Jul 1, 16:51:00 GMT+0
Investigating - We are aware of an issue affecting payment processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

]]> tag:status.druo.com,2005:Incident/cmou6tgto00eghioa3uyertqf 2026-05-06T15:03:43.498+00:00 2026-05-06T15:32:28.868+00:00 Account Connection Issues Type: Incident

Duration: 29 minutes

Affected Components: Account Connections, Account Connection Link

May 6, 15:32:28 GMT+0
Resolved - This incident has been resolved..

May 6, 15:08:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 6, 15:03:43 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Maintenance/cmntbivam00bgcgwwrznyte58 2026-04-13T03:00:00.000+00:00 2026-04-13T09:00:00.000+00:00 PSE Type: Maintenance

Duration: 6 hours

Affected Components: Checkout Link

Apr 13, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 03:00:00 GMT+0
Identified - PSE are planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cmmy6pku604z8zahwbyrijekf 2026-04-12T02:00:00.000+00:00 2026-04-12T08:00:00.000+00:00 PSE Type: Maintenance

Duration: 6 hours

Affected Components: Checkout Link

Apr 12, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 12, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 02:00:00 GMT+0
Identified - PSE are planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cmlvl27vl0065txcnorl89uwo 2026-02-27T03:00:00.000+00:00 2026-02-27T07:00:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Checkout Link

Feb 27, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 27, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Incident/cmlzd73yv01ikvfdio5uumfcd 2026-02-22T13:00:00.000+00:00 2026-03-04T00:14:42.621+00:00 Institution Transaction Processing Delays Type: Incident

Duration: 9 days, 11 hours and 15 minutes

Affected Components: Payouts, Account Connections, Payments

Mar 4, 00:14:42 GMT+0
Resolved - This incident has been resolved..

Feb 27, 19:53:01 GMT+0
Monitoring - Bancolombia implemented a fix and are currently monitoring the result..

Feb 26, 15:56:01 GMT+0
Identified - Bancolombia continues to work on resolving this incident..

Feb 24, 13:20:31 GMT+0
Monitoring - Bancolombia implemented a fix and are currently monitoring the result..

Feb 22, 13:00:00 GMT+0
Identified - Bancolombia is reporting processing delays. We will keep you posted as institutions resume normal processing times..

]]> tag:status.druo.com,2005:Maintenance/cmlb4tz3908l011yv4qghw6v3 2026-02-12T03:00:00.000+00:00 2026-02-12T05:00:00.000+00:00 Scheduled maintenance for Checkout Link Type: Maintenance

Duration: 2 hours

Affected Components: Checkout Link

Feb 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 12, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 03:00:00 GMT+0
Identified - PSE has scheduled maintenance during this window. During this time, Checkout Link payments may experience intermittent availability..

]]> tag:status.druo.com,2005:Incident/cml6uaq9w06y9121td0o2dldb 2026-02-03T16:55:24.870+00:00 2026-02-03T19:46:31.667+00:00 Nequi PSE payments intermittency Type: Incident

Duration: 2 hours and 51 minutes

Affected Components: Checkout Link

Feb 3, 19:46:31 GMT+0
Resolved - This incident has been resolved..

Feb 3, 16:55:24 GMT+0
Identified - Intermittent issues have been identified affecting Nequi PSE payments. Nequi is actively investigating and working on a fix..

]]> tag:status.druo.com,2005:Incident/cmjblfy0q00rsez0om3a1j6pt 2025-12-18T14:53:00.000+00:00 2025-12-18T16:13:18.005+00:00 Degraded Performance on Portal and Link Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: , Portal, Account Connection Link, Checkout Link, Link →

Dec 18, 16:13:18 GMT+0
Resolved - This incident has been resolved..

Dec 18, 15:47:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 18, 14:53:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.druo.com,2005:Incident/cmid936ak019rg0fihlgmr3d2 2025-11-24T12:30:00.000+00:00 2025-11-24T16:43:31.391+00:00 Temporary Service Disruption Related to SSL Certificate Type: Incident

Duration: 4 hours and 14 minutes

Affected Components: Payouts, Account Connections, Portal, API, Account Connection Link, Checkout Link, Payments

Nov 24, 16:43:31 GMT+0
Resolved - This incident has been resolved..

Nov 24, 12:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Incident/cmi4nxlfg005i50lr64yj3mmh 2025-11-18T11:00:00.000+00:00 2025-11-18T15:06:35.737+00:00 Cloudfare Outage Type: Incident

Duration: 4 hours and 7 minutes

Affected Components: Payouts, Portal, Payments

Nov 18, 15:06:35 GMT+0
Resolved - This incident has been resolved..

Nov 18, 14:40:20 GMT+0
Monitoring - Cloudfare implemented a fix and we are currently monitoring the result..

Nov 18, 11:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Incident/cmf2r405b0041wgdtkoheeu0y 2025-09-02T16:16:52.336+00:00 2025-09-02T19:32:34.312+00:00 Bancolombia is not enabled for PSE payments due to technical issues at the bank Type: Incident

Duration: 3 hours and 16 minutes

Affected Components: Checkout Link

Sep 2, 19:32:34 GMT+0
Resolved - This incident has been resolved..

Sep 2, 16:16:52 GMT+0
Identified - The financial institution team are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Incident/cmd4puy4501a5kyx7xif8m6oe 2025-07-15T15:57:59.032+00:00 2025-07-15T16:20:25.569+00:00 Connect Link performance issue Type: Incident

Duration: 22 minutes

Affected Components: Account Connection Link

Jul 15, 16:20:25 GMT+0
Resolved - This incident has been resolved..

Jul 15, 16:01:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 15, 15:57:59 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.druo.com,2005:Incident/cmcte9n320055tlr0613a0szu 2025-07-07T17:48:00.671+00:00 2025-07-07T18:59:54.326+00:00 PSE Intermittent service Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Checkout Link

Jul 7, 18:59:54 GMT+0
Resolved - This incident has been resolved..

Jul 7, 17:48:00 GMT+0
Identified - ACH are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Incident/cmbtsrs2c00al6did8mfjnu2k 2025-06-12T19:05:00.000+00:00 2025-06-13T00:42:28.250+00:00 Third-party Outage Impacting Service Availability Type: Incident

Duration: 5 hours and 37 minutes

Affected Components: Account Connections, , Payouts, Account Connection Link, Checkout Link, Payments, Link →

Jun 13, 00:42:28 GMT+0
Resolved - This incident has been resolved..

Jun 12, 19:05:00 GMT+0
Identified - We are currently experiencing degraded performance and partial outages across several services due to a major infrastructure disruption involving Google Cloud Platform (GCP) and Cloudflare. This issue is impacting availability and responsiveness for some of our services. Our internal systems remain secure, and no data loss has been detected at this time. We are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Maintenance/cm9ro1r8l00014yqo9a6cnru3 2025-04-25T03:00:00.000+00:00 2025-04-25T05:00:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Checkout Link

Apr 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 25, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 25, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cm8xf0ilw002ar4hipcufdtbr 2025-04-06T02:30:00.000+00:00 2025-04-06T05:30:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Checkout Link

Apr 6, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 6, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 6, 02:30:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cm8evlcxe000btm4jjsd5cxz8 2025-03-26T03:00:00.000+00:00 2025-03-26T08:00:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 5 hours

Affected Components: Checkout Link

Mar 26, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 26, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cm8568g56000869k3o7axs22a 2025-03-23T02:00:00.000+00:00 2025-03-23T10:00:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 8 hours

Affected Components: Checkout Link

Mar 23, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 02:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cm855lyh4000kyegulgsvk7l2 2025-03-12T02:30:00.000+00:00 2025-03-12T05:00:00.000+00:00 ACH services maintenance Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: Checkout Link

Mar 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 12, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 02:30:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Incident/cm83o2jyp006vracr5vvuzl12 2025-03-10T19:42:00.000+00:00 2025-03-10T21:20:00.000+00:00 PSE Intermittent service Type: Incident

Affected Components: Checkout Link

Mar 10, 21:20:00 GMT+0
Resolved - This incident has been resolved..

Mar 10, 19:42:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.druo.com,2005:Maintenance/cm73g4y1d001e13pnpnp7j4xt 2025-02-15T04:00:00.000+00:00 2025-02-15T06:00:00.000+00:00 ACH Services maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Checkout Link

Feb 15, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 15, 04:00:00 GMT+0
Identified - ACH have a scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Maintenance/cm73g33oe000xqyhefowtb9pm 2025-02-14T04:00:00.000+00:00 2025-02-14T06:00:00.000+00:00 ACH Services maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Checkout Link

Feb 14, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 04:00:00 GMT+0
Identified - ACH will have an scheduled maintenance during that time..

]]> tag:status.druo.com,2005:Incident/cm2w2r3xs0013c4wh8at00a70 2024-10-30T16:11:55.245+00:00 2024-10-30T20:27:18.632+00:00 Transaction Processing Delays Type: Incident

Duration: 4 hours and 15 minutes

Affected Components: Payments

Oct 30, 20:27:18 GMT+0
Resolved - This incident has been resolved..

Oct 30, 20:09:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 16:48:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 30, 16:11:55 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.druo.com,2005:Incident/cm2m07ds9000ngaf4uwuv190m 2024-10-23T15:02:52.825+00:00 2024-10-23T15:26:54.810+00:00 Portal, Link and API usability interruption Type: Incident

Duration: 24 minutes

Affected Components: API, Portal, Account Connection Link, Checkout Link

Oct 23, 15:26:54 GMT+0
Resolved - This incident has been resolved..

Oct 23, 15:02:52 GMT+0
Monitoring - We already identified the issue, applied a fix and now we are currently monitoring the services behavior..

]]> tag:status.druo.com,2005:Incident/cm2cf2n5e009bmefsdhmhr0i2 2024-10-16T22:01:26.136+00:00 2024-10-17T05:03:04.437+00:00 Portal Transaction Batch Upload Failing Type: Incident

Duration: 7 hours and 2 minutes

Affected Components: Portal, Payments

Oct 17, 05:03:04 GMT+0
Resolved - Issue resolved and system restored. Please resubmit files that did not result in successful transaction creation. .

Oct 16, 22:41:04 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 16, 22:01:26 GMT+0
Identified - Uploaded files do not create transactions on database. .

]]> tag:status.druo.com,2005:Incident/cm1v63l2a003lal29k24z5via 2024-10-04T20:18:08.207+00:00 2024-10-07T15:00:53.820+00:00 Institution Transaction Processing Delays Type: Incident

Duration: 2 days, 18 hours and 43 minutes

Affected Components: Payments

Oct 7, 15:00:53 GMT+0
Resolved - This issue has been resolved and normal processing times have resumed. The status for the delayed transactions has been updated..

Oct 4, 20:18:08 GMT+0
Identified - The following financial institutions in Colombia are reporting processing delays for payments created at 02/10/2024\. We will keep you posted as the institutions resume normal processing times: * **AV Villas** `ins_2ef80a64-f1de-423c-a7a0-841e5cc8fbfe` * **Banco Caja Social** `ins_23b043d2-56a5-4778-a8b1-c2f5e8af88a1` * **Scotiabank Colpatria** `ins_1a2d8c6f-f81c-4967-9121-26877baf1396` * **Itaú** `ins_4c07fe2a-aa75-425a-9814-f8e5d182fc72` * **Banco Popular** `ins_5d5b7ce9-caa8-4cc8-be99-3fcff9d313c4` * **GNB Sudameris** `ins_3c58c6c6-09f7-4486-9829-f3ac97895dac` * **Banco de Occidente** `ins_fa51b9bb-c9c8-4581-8c1d-95eed23fb07c`.

]]> tag:status.druo.com,2005:Maintenance/cm1l7is6z000tdt2o9krnt3v8 2024-10-02T00:00:00.000+00:00 2024-10-02T00:00:00.000+00:00 Scheduled Maintenance for Checkout Link Type: Maintenance

Duration: -20 hours and -36 minutes

Affected Components: , Checkout Link, Payments, Link →

Oct 2, 00:00:00 GMT+0
Completed - Our Checkout Link product will undergo scheduled maintenance, with occasional unavailability during the maintenance period..

]]>