Duration: 4 hours and 13 minutes

Affected Components: , ,

Oct 22, 21:28:49 GMT+0
Resolved - This incident has been resolved..

Oct 22, 19:29:31 GMT+0
Monitoring - The institution implemented a fix and are currently monitoring the result..

Oct 22, 18:48:10 GMT+0
Monitoring - The institution are continuing to work on a fix for this incident..

Oct 22, 17:15:32 GMT+0
Monitoring - We are aware of an issue affecting transactions processing through Daviplata due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

Duration: 1 day, 21 hours and 44 minutes

Affected Components: , ,

Oct 15, 21:49:29 GMT+0
Resolved - This incident has been resolved..

Oct 14, 21:15:29 GMT+0
Monitoring - The bank implemented a fix and are currently monitoring the result..

Oct 14, 00:05:29 GMT+0
Identified - We are aware of an issue affecting transactions processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

Affected Components:

Sep 21, 23:39:29 GMT+0
Resolved - This incident has been resolved..

Sep 21, 23:39:28 GMT+0
Investigating - Banco de la República is currently experiencing a service disruption affecting Bre-B transactions. As a result, some payouts may experience lower approval rates or fail to process. The institution is working to identify and resolve the issue. We are monitoring the situation and will provide an update as soon as more information becomes available..

Duration: 12 hours and 56 minutes

Affected Components:

Aug 11, 14:27:31 GMT+0
Resolved - This incident has been resolved..

Aug 11, 14:07:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 11, 01:31:12 GMT+0
Investigating - We are currently investigating increased loading times and intermittent interruptions affecting the DRUO Portal. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available..

Duration: 3 days, 23 hours and 8 minutes

Affected Components:

Jul 27, 18:54:02 GMT+0
Resolved - This incident has been resolved..

Jul 24, 13:59:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 23, 19:46:02 GMT+0
Investigating - We are experiencing a degradation in the **Nequi - Payments** service, which may affect the processing of some transactions. Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available..

Duration: 2 hours and 3 minutes

Affected Components:

Jul 22, 17:45:57 GMT+0
Resolved - This incident has been resolved..

Jul 22, 16:09:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 22, 15:43:22 GMT+0
Investigating - We are experiencing a degradation in the **Nequi - Payments** service, which may affect the processing of some transactions. Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available..

Duration: 4 days, 23 hours and 7 minutes

Affected Components: , ,

Jul 6, 15:57:58 GMT+0
Resolved - Following updates from Banco de Bogotá, we can confirm that the issue with the bank's internal system has been resolved and operations have returned to normal..

Jul 3, 19:39:33 GMT+0
Monitoring - Banco de Bogotá implemented a fix and are currently monitoring the result..

Jul 3, 16:35:45 GMT+0
Investigating - The Bank is conducting all necessary investigations to resolve the internal issue that is affecting us. We have made resolving this issue a priority; for the time being, we are still experiencing delays in processing..

Jul 1, 19:11:13 GMT+0
Investigating - We are aware of an issue affecting payment processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

Jul 1, 16:59:18 GMT+0
Resolved - Following updates from Banco de Bogotá, we can confirm that the issue with the bank's internal system has been resolved and operations have returned to normal. There will be a delay in updating transaction statuses, but processing has returned to normal..

Jul 1, 16:58:56 GMT+0
Monitoring - Banco de Bogotá implemented a fix and are currently monitoring the result..

Jul 1, 16:51:00 GMT+0
Investigating - We are aware of an issue affecting payment processing through Banco de Bogotá due to an internal bank system incident. Operations may experience extended processing times while the bank works on a resolution. We will provide updates as more information becomes available..

Duration: 29 minutes

Affected Components: ,

May 6, 15:32:28 GMT+0
Resolved - This incident has been resolved..

May 6, 15:08:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 6, 15:03:43 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 6 hours

Affected Components:

Apr 13, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 03:00:00 GMT+0
Identified - PSE are planning for a scheduled maintenance during that time..

Duration: 6 hours

Affected Components:

Apr 12, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 12, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 12, 02:00:00 GMT+0
Identified - PSE are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components:

Feb 27, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 27, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Duration: 9 days, 11 hours and 15 minutes

Affected Components: , ,

Mar 4, 00:14:42 GMT+0
Resolved - This incident has been resolved..

Feb 27, 19:53:01 GMT+0
Monitoring - Bancolombia implemented a fix and are currently monitoring the result..

Feb 26, 15:56:01 GMT+0
Identified - Bancolombia continues to work on resolving this incident..

Feb 24, 13:20:31 GMT+0
Monitoring - Bancolombia implemented a fix and are currently monitoring the result..

Feb 22, 13:00:00 GMT+0
Identified - Bancolombia is reporting processing delays. We will keep you posted as institutions resume normal processing times..

Duration: 2 hours

Affected Components:

Feb 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 12, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 03:00:00 GMT+0
Identified - PSE has scheduled maintenance during this window. During this time, Checkout Link payments may experience intermittent availability..

Duration: 2 hours and 51 minutes

Affected Components:

Feb 3, 19:46:31 GMT+0
Resolved - This incident has been resolved..

Feb 3, 16:55:24 GMT+0
Identified - Intermittent issues have been identified affecting Nequi PSE payments. Nequi is actively investigating and working on a fix..

Duration: 1 hour and 20 minutes

Affected Components: , , ,

Dec 18, 16:13:18 GMT+0
Resolved - This incident has been resolved..

Dec 18, 15:47:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 18, 14:53:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 hours and 14 minutes

Affected Components: , , , , , ,

Nov 24, 16:43:31 GMT+0
Resolved - This incident has been resolved..

Nov 24, 12:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 4 hours and 7 minutes

Affected Components: , ,

Nov 18, 15:06:35 GMT+0
Resolved - This incident has been resolved..

Nov 18, 14:40:20 GMT+0
Monitoring - Cloudfare implemented a fix and we are currently monitoring the result..

Nov 18, 11:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 3 hours and 16 minutes

Affected Components:

Sep 2, 19:32:34 GMT+0
Resolved - This incident has been resolved..

Sep 2, 16:16:52 GMT+0
Identified - The financial institution team are continuing to work on a fix for this incident..

Duration: 22 minutes

Affected Components:

Jul 15, 16:20:25 GMT+0
Resolved - This incident has been resolved..

Jul 15, 16:01:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 15, 15:57:59 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 12 minutes

Affected Components:

Jul 7, 18:59:54 GMT+0
Resolved - This incident has been resolved..

Jul 7, 17:48:00 GMT+0
Identified - ACH are continuing to work on a fix for this incident..

Duration: 5 hours and 37 minutes

Affected Components: , , , , ,

Jun 13, 00:42:28 GMT+0
Resolved - This incident has been resolved..

Jun 12, 19:05:00 GMT+0
Identified - We are currently experiencing degraded performance and partial outages across several services due to a major infrastructure disruption involving Google Cloud Platform (GCP) and Cloudflare. This issue is impacting availability and responsiveness for some of our services. Our internal systems remain secure, and no data loss has been detected at this time. We are continuing to work on a fix for this incident..

Duration: 2 hours

Affected Components:

Apr 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 25, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 25, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Duration: 3 hours

Affected Components:

Apr 6, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 6, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 6, 02:30:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Duration: 5 hours

Affected Components:

Mar 26, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 26, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 26, 03:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Duration: 8 hours

Affected Components:

Mar 23, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 02:00:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Duration: 2 hours and 30 minutes

Affected Components:

Mar 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 12, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 12, 02:30:00 GMT+0
Identified - ACH is planning for a scheduled maintenance during that time..

Affected Components:

Mar 10, 21:20:00 GMT+0
Resolved - This incident has been resolved..

Mar 10, 19:42:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 2 hours

Affected Components:

Feb 15, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 15, 04:00:00 GMT+0
Identified - ACH have a scheduled maintenance during that time..

Duration: 2 hours

Affected Components:

Feb 14, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 04:00:00 GMT+0
Identified - ACH will have an scheduled maintenance during that time..

Duration: 4 hours and 15 minutes

Affected Components:

Oct 30, 20:27:18 GMT+0
Resolved - This incident has been resolved..

Oct 30, 20:09:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 30, 16:48:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 30, 16:11:55 GMT+0
Investigating - We are currently investigating this incident..

Duration: 24 minutes

Affected Components: , , ,

Oct 23, 15:26:54 GMT+0
Resolved - This incident has been resolved..

Oct 23, 15:02:52 GMT+0
Monitoring - We already identified the issue, applied a fix and now we are currently monitoring the services behavior..

Duration: 7 hours and 2 minutes

Affected Components: ,

Oct 17, 05:03:04 GMT+0
Resolved - Issue resolved and system restored. Please resubmit files that did not result in successful transaction creation. .

Oct 16, 22:41:04 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 16, 22:01:26 GMT+0
Identified - Uploaded files do not create transactions on database. .

Duration: 2 days, 18 hours and 43 minutes

Affected Components:

Oct 7, 15:00:53 GMT+0
Resolved - This issue has been resolved and normal processing times have resumed. The status for the delayed transactions has been updated..

Oct 4, 20:18:08 GMT+0
Identified - The following financial institutions in Colombia are reporting processing delays for payments created at 02/10/2024\. We will keep you posted as the institutions resume normal processing times: * **AV Villas** `ins_2ef80a64-f1de-423c-a7a0-841e5cc8fbfe` * **Banco Caja Social** `ins_23b043d2-56a5-4778-a8b1-c2f5e8af88a1` * **Scotiabank Colpatria** `ins_1a2d8c6f-f81c-4967-9121-26877baf1396` * **Itaú** `ins_4c07fe2a-aa75-425a-9814-f8e5d182fc72` * **Banco Popular** `ins_5d5b7ce9-caa8-4cc8-be99-3fcff9d313c4` * **GNB Sudameris** `ins_3c58c6c6-09f7-4486-9829-f3ac97895dac` * **Banco de Occidente** `ins_fa51b9bb-c9c8-4581-8c1d-95eed23fb07c`.

Duration: -20 hours and -36 minutes

Affected Components: , ,

Oct 2, 00:00:00 GMT+0
Completed - Our Checkout Link product will undergo scheduled maintenance, with occasional unavailability during the maintenance period..