DRUO - Nequi - Payments Service Disruption – Incident details

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Nequi - Payments Service Disruption

ResolvedDegraded performance2 hours 2 minutes

Affected

Core Services

Major outage from 3:43 PM to 4:09 PM, Degraded performance from 4:09 PM to 5:45 PM

Payments

Major outage from 3:43 PM to 4:09 PM, Degraded performance from 4:09 PM to 5:45 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC

    We are experiencing a degradation in the Nequi - Payments service, which may affect the processing of some transactions.

    Our team is currently investigating the cause of the incident. We will share another update as soon as more information becomes available.