DRUO - Notice history

All systems operational

API - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Portal - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Notice history

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Oct 2024

Transaction Processing Delays
Resolved4 hours 15 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
Portal, Link and API usability interruption
ResolvedPartial outage24 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We already identified the issue, applied a fix and now we are currently monitoring the services behavior.

Portal Transaction Batch Upload Failing
Resolved7 hours 1 minute
  • ResolvedUTC

    Issue resolved and system restored. Please resubmit files that did not result in successful transaction creation.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    Uploaded files do not create transactions on database.

Institution Transaction Processing Delays
Resolved66 hours 42 minutes
  • ResolvedUTC

    This issue has been resolved and normal processing times have resumed. The status for the delayed transactions has been updated.

  • IdentifiedUTC

    The following financial institutions in Colombia are reporting processing delays for payments created at 02/10/2024. We will keep you posted as the institutions resume normal processing times:

    • AV Villas
      ins_2ef80a64-f1de-423c-a7a0-841e5cc8fbfe

    • Banco Caja Social
      ins_23b043d2-56a5-4778-a8b1-c2f5e8af88a1

    • Scotiabank Colpatria
      ins_1a2d8c6f-f81c-4967-9121-26877baf1396

    • Itaú
      ins_4c07fe2a-aa75-425a-9814-f8e5d182fc72

    • Banco Popular
      ins_5d5b7ce9-caa8-4cc8-be99-3fcff9d313c4

    • GNB Sudameris
      ins_3c58c6c6-09f7-4486-9829-f3ac97895dac

    • Banco de Occidente

      ins_fa51b9bb-c9c8-4581-8c1d-95eed23fb07c

OCT2
Scheduled Maintenance for Checkout Link
CompletedMaintenance

  • Our Checkout Link product will undergo scheduled maintenance, with occasional unavailability during the maintenance period.

    October 02, 2024 at 12:00 AMUTC

Sep 2024

No notices reported this month

Aug 2024

No notices reported this month

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